Certificate in Hospitality & Tourism

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CA$50.00

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Course Content

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Module 1: Introduction to Hospitality 3 Topics | 1 Quiz

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Lesson Content

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Topic 1: Definition of hospitality

Topic 2: Historical development of the industry

Topic 3: Key sectors and their significance

Module 1: Introduction to Hospitality Quiz

Module 2: Customer Service Excellence 4 Topics | 1 Quiz

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Topic 1: Importance of exceptional customer service

Topic 2: Handling guest inquiries and complaints

Topic 3: Communication skills

Topic 4: Building rapport and relationships with guests

Module 2: Customer Service Excellence Quiz

Module 3: Hospitality Operations 4 Topics | 1 Quiz

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Topic 1: Hotel and restaurant operations

Topic 2: Front office, housekeeping, and F&B departments

Topic 3: Role of technology in operations

Topic 4: Managing reservations and guest services

Module 3: Hospitality Operations Quiz

Module 4: Food and Beverage Management 4 Topics | 1 Quiz

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Topic 1: Food service types and concepts

Topic 2: Menu planning and pricing

Topic 3: Food safety and sanitation

Topic 4: Beverage management and alcohol regulations

Module 4: Food and Beverage Management Quiz

Module 5: Marketing and Sales in Hospitality 4 Topics | 1 Quiz

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Topic 1: Marketing strategies in the hospitality industry

Topic 2: Online presence and digital marketing

Topic 3: Sales techniques for rooms and events

Topic 4: Reputation management

Module 5: Marketing and Sales in Hospitality Quiz

Module 6: Human Resource Management 4 Topics | 1 Quiz

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Topic 1: Staff recruitment and training

Topic 2: Employee motivation and retention

Topic 3: Diversity and inclusion in the workplace

Topic 4: Labor laws and regulations

Module 6: Human Resource Management Quiz

Module 7: Financial Management 4 Topics | 1 Quiz

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Topic 1: Budgeting and cost control

Topic 2: Revenue management

Topic 3: Financial statements and performance analysis

Topic 4: Pricing strategies

Module 7: Financial Management Quiz

Module 8: Event Planning and Management 4 Topics | 1 Quiz

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Topic 1: Planning and executing events

Topic 2: Meeting, conference, and wedding planning

Topic 3: Event marketing and promotion

Topic 4: Risk management

Module 8: Event Planning and Management Quiz

Module 9: Sustainability and Responsible Tourism 4 Topics | 1 Quiz

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Topic 1: Environmental sustainability in the hospitality industry

Topic 2: Social responsibility and community engagement

Topic 3: Ethical considerations in tourism

Topic 4: Green certifications and practices

Module 9: Sustainability and Responsible Tourism Quiz

Module 10: Career Development in Hospitality 4 Topics | 1 Quiz

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Topic 1: Career opportunities in the hospitality industry

Topic 2: Resume building and interview skills

Topic 3: Networking and professional development

Topic 4: Emerging trends and future prospects

Module 10: Career Development in Hospitality Quiz

Module 11: Tourism Management in Hospitality 4 Topics | 1 Quiz

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Topic 1: Introduction to Tourism and Hospitality

Topic 2: Destination Management and Marketing

Topic 3: Tourism Economics and Policy

Topic 4: Cultural and Heritage Tourism

Module 11: Tourism Management in Hospitality

Final Assignment: Hospitality Management – Certificate

Hospitality Management Final Exam

Certificate in Hospitality & Tourism

Course Content

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